Privacy Policy

• We collect the details you give us to match you — the languages you speak and learn, when you're free, and a little about your interests.
• Your video calls run directly between you and your partner. We don't record or store them.
• We don't sell your data, and we don't run ads.
• You can see, correct, download or delete your data at any time.

Vekteur Inc., based at 1200, boul. Saint-Martin Ouest, bureau 130, Laval (Québec) H7S 2E4, Canada, is the "data controller" for the personal information described here — meaning we decide how and why it's used. We've appointed a Privacy Officer — the person responsible for the protection of personal information — whom you can reach at info@vekteur.com.

We collect:

• Account details — such as your name or nickname and your email address.
• Your languages — the one(s) you speak and the one(s) you're learning, and your rough level.
• Your availability — when you're free for sessions.
• Matching details — a little about your interests, used to suggest partners and conversation prompts.
• Feedback — the private rating you give a partner after a call.
• Technical and usage data — basic information your device and browser send (like a language cookie and general logs) so the service works and stays secure.

The video and audio of your sessions travel directly between you and your partner. PalVivo does not record, listen to, or store your calls. Please respect the same rule yourself — don't record a partner without their clear permission.

We use your information to:

• Pair you with a suitable partner and suggest conversation prompts.
• Set up and run your account and your sessions.
• Keep PalVivo safe — preventing abuse, fraud and misuse.
• Reply to you when you contact us.
• Understand how PalVivo is used, so we can improve it.

Some of this happens automatically: we suggest partners and conversation prompts using a system that looks at your languages, availability and interests. It only makes suggestions — you always decide for yourself whether to continue with a partner, and you can email us to ask how a suggestion was made.

Under the privacy laws that apply to us (including Québec's Law 25, and the GDPR for visitors in Europe), we rely on: performing our agreement with you (to provide the service you signed up for); our legitimate interests (to keep PalVivo safe and to improve it); your consent where we ask for it; and complying with the law where we must.

We don't sell your personal data. We share it only:

• With your partner — they see the profile details needed for the exchange (such as your name/nickname, languages and shared interests). They don't see your email address or your private ratings.
• With service providers who help us run PalVivo (for example hosting and email), under contracts that keep your data protected and let them use it only on our instructions.
• If the law requires it, or to protect the safety and rights of members and the public.

We measure two things separately, with two different tools: this public website (palvivo.com), and the app you sign in to (app.palvivo.com).

On this website, we sort cookies into three groups, and you decide about the optional ones:

• Strictly necessary — a small cookie called NEXT_LOCALE that remembers the language you chose (English, French or Spanish), so you land on the right one next time. It doesn't track you around the web, and it's always on because the site needs it.
• Analytics (optional) — Google Analytics 4, which gives us anonymous stats about how the site is used, so we can improve it. Off unless you turn it on.
• Marketing (optional) — used to measure and tailor any future campaigns. Off unless you turn it on.

On this website, the optional cookies stay switched off until you agree to them — nothing beyond the strictly necessary runs without your consent, and refusing is as easy as accepting. You can change or withdraw your choice at any time from the "Cookie preferences" link in the footer. We record your choice (and its date) so we can honour it, and we ask again periodically.

In the app, we use a different tool: PostHog, a product-analytics service that shows us where people get stuck — which steps they finish and which they abandon. We've set it up narrowly. It only runs once you have an account, and it knows you by your account's random identifier, not by your name or your email address. It doesn't sweep up whatever you click on; we count a short list of actions we chose deliberately. When it records a replay of a screen, every piece of text on it is masked into blocks — enough to see where someone hesitated, never enough to read what you or your partner wrote. Web addresses are stripped of anything identifying before they're sent. PostHog stores this on servers in the United States (see the next section).

Your data is stored and processed by us and our providers. Some of them are outside Québec: our product analytics run on PostHog's servers in the United States, and Google Analytics is a US service too. Before any of your data is communicated or stored outside Québec, we assess the protection it will receive and put appropriate safeguards in place (such as contractual clauses), so it stays protected to a comparable standard.

We keep your information for as long as you have an account, and for a short while after you close it. When it's no longer needed, we delete it or make it anonymous — unless the law asks us to keep something longer.

You can ask us to:

• See the personal data we hold about you, and get a copy.
• Correct anything that's wrong or out of date.
• Delete your data (“the right to be forgotten”).
• Limit or object to certain uses, and withdraw consent you've given.
• Receive your data in a portable format.

To use any of these, email info@vekteur.com. If you're not satisfied with how we handle your request, you also have the right to complain to the Commission d'accès à l'information du Québec (Québec's privacy regulator), or to your local data-protection authority.

PalVivo isn't for children under 16. We don't knowingly collect their data. If you believe a child has given us their information, tell us and we'll remove it.

We use sensible technical and organisational measures to protect your data — like encryption in transit and limiting who can access it. No service can promise perfect security, but we work hard to keep your information safe and to act quickly if something goes wrong. If a confidentiality incident (a data breach) ever creates a risk of serious harm to you, we'll notify the Commission d'accès à l'information du Québec and let you know, as the law requires.

We may update this policy as PalVivo evolves. If we make an important change, we'll let you know before it takes effect. The date at the top always shows the current version.

For anything about your privacy, email info@vekteur.com, or write to Vekteur Inc., 1200, boul. Saint-Martin Ouest, bureau 130, Laval (Québec) H7S 2E4, Canada.